Better Work Communication
Dear Heloise: I wanted to share some things I’ve learned to be more productive at work: * When I make a mistake (which we all do) and someone calls me out on it, instead of saying: “I’m sorry; I made a mistake. I completely missed that!” I now say: “Good catch! I’ll update the file. Thanks for letting me know.” * When scheduling an appointment, instead of saying, “Are you available at 10 a.m. or 1 p.m.?” I’ll ask, “When are you available?” * If it takes me a while to answer an email I don’t say, “I’m sorry for the delay.” I instead say, “Thanks for ...